Protocall Services
BState contracts since 2016Updated Nov 13, 2026
Protocall Services holds 10 contracts worth $790.9K with 5 New York State agencies, most with College at Cortland; 3 active today. The first started in 2016.
- Total contract value
- $790.9K
- Current contract amounts
- Spent to date
- $483.8K
- 61% of contract value
- Active contracts
- 3
- $388.2K in active value
- Contracts on record
- 10
- Since 2016
- Agencies served
- 5
- Most with College at Cortland
- Years active
- 10
- First contract 2016
Contact & company
Business information and how to reach the company.
Contracts
10 contracts with New York State agencies, active first. Open a row for the full record.
| Details | Contract | Type | Contract no. | Term | |||||
|---|---|---|---|---|---|---|---|---|---|
Teletherapy and mental health services for students C000995Service: Medical / pharmaceutical servicesActive | College at Cortland | Service: Medical / pharmaceutical servicesService | C000995 | Nov 9, 2026to Nov 8, 2029 | Nov 9, 2026 | Nov 8, 2029 | $203,809$0 spent | $0 | |
Contract for telephonic behavi T001113Contract not subject to state pre-auditActive | SUNY at Buffalo | Contract not subject to state pre-auditNot pre-audited | T001113 | Feb 1, 2026to Jan 31, 2029 | Feb 1, 2026 | Jan 31, 2029 | $59,400$16,500 spent | $16,500 | |
After-hours telephone access f T210008Contract not subject to state pre-auditActive | SUNY at Albany | Contract not subject to state pre-auditNot pre-audited | T210008 | Jul 9, 2021to Jul 31, 2027 | Jul 9, 2021 | Jul 31, 2027 | $125,000$96,377 spent | $96,377 | |
Team-run call center for menta T000987Contract not subject to state pre-audit | College at Cortland | Contract not subject to state pre-auditNot pre-audited | T000987 | Aug 1, 2025to Dec 31, 2025 | Aug 1, 2025 | Dec 31, 2025 | $8,534$8,534 spent | $8,534 | |
Off hours counseling services T000836Contract not subject to state pre-audit | College at Potsdam | Contract not subject to state pre-auditNot pre-audited | T000836 | Mar 1, 2024to Feb 28, 2026 | Mar 1, 2024 | Feb 28, 2026 | $62,500$37,732 spent | $37,732 | |
Telephonic behavioral health s T001011Contract not subject to state pre-audit | SUNY at Buffalo | Contract not subject to state pre-auditNot pre-audited | T001011 | Feb 1, 2023to Jan 31, 2026 | Feb 1, 2023 | Jan 31, 2026 | $57,618$57,618 spent | $57,618 | |
Team-run call center for menta T000842Contract not subject to state pre-audit | College at Cortland | Contract not subject to state pre-auditNot pre-audited | T000842 | Aug 1, 2022to Jul 31, 2025 | Aug 1, 2022 | Jul 31, 2025 | $104,860$102,450 spent | $102,450 | |
Counseling call center service T202108Contract not subject to state pre-audit | College of Environmental Science & Forestry | Contract not subject to state pre-auditNot pre-audited | T202108 | Jul 1, 2021to Aug 31, 2024 | Jul 1, 2021 | Aug 31, 2024 | $49,534$49,534 spent | $49,534 | |
Telephonic behavioral health s T000861Contract not subject to state pre-audit | SUNY at Buffalo | Contract not subject to state pre-auditNot pre-audited | T000861 | Feb 1, 2020to Jan 31, 2023 | Feb 1, 2020 | Jan 31, 2023 | $56,466$51,934 spent | $51,934 | |
Support behavioral health for T201702Contract not subject to state pre-audit | College of Environmental Science & Forestry | Contract not subject to state pre-auditNot pre-audited | T201702 | Oct 5, 2016to Jul 31, 2021 | Oct 5, 2016 | Jul 31, 2021 | $63,162$63,162 spent | $63,162 |
Teletherapy and mental health services for studentsCollege at CortlandNov 9, 2026 – Nov 8, 2029Active$203,809
- Description
- Teletherapy and mental health services for students
- Contract number
- C000995
- Type
- Service: Medical / pharmaceutical servicesService
- Agency
- College at Cortland
- Term
- Nov 9, 2026 → Nov 8, 20293 years
- Approved
- Nov 9, 2026
- Status
- Active
- Amount
- $203,809
- Spent to date
- $0 · 0% of the amount
Contract for telephonic behaviSUNY at BuffaloFeb 1, 2026 – Jan 31, 2029Active$59,400
- Description
- Contract for telephonic behavi
- Contract number
- T001113
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- SUNY at Buffalo
- Term
- Feb 1, 2026 → Jan 31, 20293 years
- Approved
- Jan 7, 2026
- Status
- Active
- Amount
- $59,400
- Spent to date
- $16,500 · 28% of the amount
After-hours telephone access fSUNY at AlbanyJul 9, 2021 – Jul 31, 2027Active$125,000
- Description
- After-hours telephone access f
- Contract number
- T210008
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- SUNY at Albany
- Term
- Jul 9, 2021 → Jul 31, 20276.1 years
- Approved
- Jul 8, 2021
- Status
- Active
- Amount
- $125,000
- Spent to date
- $96,377 · 77% of the amount
Team-run call center for mentaCollege at CortlandAug 1, 2025 – Dec 31, 2025$8,534
- Description
- Team-run call center for menta
- Contract number
- T000987
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- College at Cortland
- Term
- Aug 1, 2025 → Dec 31, 20255 months
- Approved
- Aug 29, 2025
- Status
- Ended
- Amount
- $8,534
- Spent to date
- $8,534 · 100% of the amount
Off hours counseling servicesCollege at PotsdamMar 1, 2024 – Feb 28, 2026$62,500
- Description
- Off hours counseling services
- Contract number
- T000836
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- College at Potsdam
- Term
- Mar 1, 2024 → Feb 28, 20262 years
- Approved
- Feb 5, 2024
- Status
- Ended
- Amount
- $62,500
- Spent to date
- $37,732 · 60% of the amount
Telephonic behavioral health sSUNY at BuffaloFeb 1, 2023 – Jan 31, 2026$57,618
- Description
- Telephonic behavioral health s
- Contract number
- T001011
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- SUNY at Buffalo
- Term
- Feb 1, 2023 → Jan 31, 20263 years
- Approved
- Mar 9, 2023
- Status
- Ended
- Amount
- $57,618
- Spent to date
- $57,618 · 100% of the amount
Team-run call center for mentaCollege at CortlandAug 1, 2022 – Jul 31, 2025$104,860
- Description
- Team-run call center for menta
- Contract number
- T000842
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- College at Cortland
- Term
- Aug 1, 2022 → Jul 31, 20253 years
- Approved
- Aug 1, 2022
- Status
- Ended
- Amount
- $104,860
- Spent to date
- $102,450 · 98% of the amount
Counseling call center serviceCollege of Environmental Science & ForestryJul 1, 2021 – Aug 31, 2024$49,534
- Description
- Counseling call center service
- Contract number
- T202108
- Type
- Contract not subject to state pre-auditNot pre-audited
- Term
- Jul 1, 2021 → Aug 31, 20243.2 years
- Approved
- Aug 9, 2021
- Status
- Ended
- Amount
- $49,534
- Spent to date
- $49,534 · 100% of the amount
Telephonic behavioral health sSUNY at BuffaloFeb 1, 2020 – Jan 31, 2023$56,466
- Description
- Telephonic behavioral health s
- Contract number
- T000861
- Type
- Contract not subject to state pre-auditNot pre-audited
- Agency
- SUNY at Buffalo
- Term
- Feb 1, 2020 → Jan 31, 20233 years
- Approved
- Mar 18, 2020
- Status
- Ended
- Amount
- $56,466
- Spent to date
- $51,934 · 92% of the amount
Support behavioral health forCollege of Environmental Science & ForestryOct 5, 2016 – Jul 31, 2021$63,162
- Description
- Support behavioral health for
- Contract number
- T201702
- Type
- Contract not subject to state pre-auditNot pre-audited
- Term
- Oct 5, 2016 → Jul 31, 20214.8 years
- Approved
- Aug 11, 2017
- Status
- Ended
- Amount
- $63,162
- Spent to date
- $63,162 · 100% of the amount
Contract-type mix
Share of contract value by type
- Contract not subject to state pre-audit9 contracts$587.1K
- Service: Medical / pharmaceutical services1 contract$203.8K
Contracts over time
Contracts started per year
View as table
| Year | Contracts |
|---|---|
| 2016: 1 contracts, $63.2K | 1 |
| 2017: 0 contracts, $0.0 | 0 |
| 2018: 0 contracts, $0.0 | 0 |
| 2019: 0 contracts, $0.0 | 0 |
| 2020: 1 contracts, $56.5K | 1 |
| 2021: 2 contracts, $174.5K | 2 |
| 2022: 1 contracts, $104.9K | 1 |
| 2023: 1 contracts, $57.6K | 1 |
| 2024: 1 contracts, $62.5K | 1 |
| 2025: 1 contracts, $8.5K | 1 |
| 2026: 2 contracts, $263.2K | 2 |
How the Contractor Score adds up
Established (B, 78/100): 3 active contracts, works with 5 agencies.
- Contract volume+2.1measured
$791K in current contract value across 10 contracts, more than 59% of scored contractors.
- Recent activity+16.3measured
3 active contracts today; the most recent was approved in November 2026.
- Agency breadth+9.8measured
Contracts with 5 different state agencies and facilities.
- Experience−1.5measured
First contract started in October 2016 (10 years of contract history).
- Contract-type mix+1.3measured
2 contract types; the largest group is contracts exempt from state pre-audit (74% of value). Goods and services contracts are 26% of the total.
- Spending vs. value0.0measured
On 7 completed contracts with spending recorded, spending is 92% of the contract value. Spending below the full value is common (work can finish under budget) and isn't treated as a problem.
- Federal award history0.0unknown
No federal award history found. Scored as neutral.
- Federal registration0.0unknown
No federal contractor registration found. Scored as neutral.
50 + contributions = 78 (B, Established)Starts at 50. Bars: cool adds, warm subtracts.
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Contract figures are public New York State contract records as of Nov 13, 2026: current contract amounts and spending to date as reported. Company details are shown when we can match this contractor to a registered business with confidence.
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